UAE Ministry of Health and Prevention launches e-complaint system

Our Correspondent

The Ministry of Health and Prevention (MoHAP) has launched an e-complaint system where patients can report medical malpractices and administrative errors in private health facilities. This is part of MoHAP’s efforts to upgrade the quality of the health system, innovate smart solutions, and adhere to the implementation of quality systems.

MoHAP said in a statement that will “ensure that medical and technical personnel are playing their role in accordance with the policies and regulations of the private health sector.”
The announcement was made on Day 2 of GITEX Technology Week at the Dubai World Trade Centre.

Updates on medical complaints will be easier under the new system which allows individuals to track the status of their complaints until a final outcome is entered by a neutral medical committee.

It also allows the electronic transfer of medical records and files to the ministry while maintaining full confidentiality.

Residents and visitors can file a complaint on private health facilities, along with all the supporting evidence.

A neutral committee, named the Medical Liability Committee, will be formed to investigate the incident and hear both parties as well as assess the medical procedures followed by the doctor. A report will be submitted to the Medical Licensing Committee to take appropriate action thereafter.