Dubai RTA’s new digital platform detects Dubai Metro, Tram violations

Dubai: An advanced digital platform, launched by Dubai’s Roads and Transport Authority (RTA) in collaboration with Keolis MHI, is enhancing passenger experience and streamlining inspection operations on the Dubai Metro and Tram.

The integrated system oversees inspection operations at metro and tram stations. It has resulted in a 14 per cent increase in monthly inspection rates and has been successful in detecting violations more effectively, promoting better passenger compliance with metro and tram rules.

A major step forward

The platform further enhances the operational efficiency of the metro and tram. It represents a major step forward in digitising inspection operations and monitoring passenger violations, such as the unauthorised use of the Gold Class cabin by Silver nol cardholders and the misuse of designated spaces for women. It optimises the deployment of fare inspectors, identifying high-priority areas that require increased monitoring to detect and curb violations effectively.

Real time monitoring

The system enables real-time monitoring of inspectors’ performance and ticket inspection activities, with the capability to issue live updates and generate analytical reports on operational outcomes. During major events, inspection teams are deployed at high-footfall stations based on multi-source data analysis, which helps predict areas more prone to violations, ensuring a faster and more effective response.

The system records passenger data to identify repeat offenders and educate them on the importance of adhering to regulations.

Tracking

This cutting-edge technology also supports urban sustainability efforts by reducing resource consumption, promoting environmentally friendly practices, and fostering a more sustainable transport ecosystem. The system includes a specialised centre dedicated to strengthening inspection oversight and violation monitoring at Dubai Metro and Tram, ensuring optimal resource utilisation and real-time tracking of operational activities. Equipped with live monitoring screens, it enables instant oversight of ticket inspectors, ensuring swift responses to violations, particularly those affecting passenger safety and comfort.