IBS Software is offering its iCargo customers the opportunity to increase their reach to the market and thereby scale their cargo revenues through a new partnership with CargoAi. By partnering with CargoAi, IBS’ customers can extend their presence in new and existing markets by leveraging on digital sales and distribution services. This is a real ‘helping hand’ both for business and for digitalisation within the industry.

IBS Software has been working with CargoAi since July 2020 to build a rich integration between iCargo and CargoAi using a scalable, API-based architecture.

“Through this partnership, CargoAi and IBS Software have invested in creating platform-level integration to give our customers more choices on channels to digitally connect with their clients, faster time-to-market for such capabilities, and to do so with very little effort,” said Ashok Rajan, SVP & Head of Cargo & Logistics, IBS Software.

“We believe that innovation can be fast-tracked by partnering with companies like CargoAi bringing in new and improved ways of doing business like in sales and distribution, which is still very antiquated and legacy-based in the air cargo industry,” he added.

Keen to offer a ‘digital ecosystem’ to its customers, IBS Software is making its motto of ‘Partnering for Innovation” a reality. With this API-based integration between platforms, airlines only have to turn on the switch for e-bookings from all over the world to reach their system. The process could not be easier for airlines – only a few days of tests are required between the platforms to get on board with CargoAi and no expensive bespoke IT development or complex system integration projects is required to deliver this capability. All the work has been done ahead of time by the two partners.

“The integration currently covers real-time e-booking and e-quoting, flight availability searches and shipment tracking. Lots of other possibilities exist, but this partnership is already showing just how essential synergies are in order to make digitalization accessible to all stakeholders in our industry, a goal that we share with IBS,” said Matthieu Petot, CEO of CargoAi.

Launched in 2019 by its founder Matthieu Petot, CargoAi is a SaaS application offering air cargo digital solutions to freight forwarders, airlines and GSAs.

CargoAi allows users to manage the entire air cargo booking process via a single tool. The online platform brings together freight forwarders, airlines and GSAs, and offers shipment quote issuing, booking and tracking.

All airlines’ schedules, including cargo capacity, are displayed in the application. Freight forwarders can check the flight schedules at a glance and compare rates thanks to this unique solution. CargoAi offers a range of levels of integration for airlines, from APIs to emails.

Forwarders can request quotes and make bookings via the platform. The application allows airlines and GSAs to manage all quote and booking requests in one place. The tool also provides customers with data and analytics, including 3D viewing of the shipment and capacity forecasts.

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Starlux Airlines, Taiwan’s newest luxury carrier, has deployed IBS Software’s iCargo platform to manage business and operational functions for its entire cargo business. The iCargo management platform was implemented ahead of STARLUX Airlines’ launch in January 2020, which saw maiden flights to Macau, Penang and Da Nang with three A321neo aircraft. Although Covid-19 has significantly impacted flights, Starlux’s cargo operations have been ramping up quickly during this difficult time.

After a rigorous evaluation process, Starlux Airlines chose IBS Software’s iCargo SaaS-based cargo platform to provide a single, unified platform for all critical functions. iCargo now manages all aspects of Starlux’s cargo business, including sales, airline operations, US customs, mail, Unit Load Device, cashiering, claims, cargo and mail revenue accounting, portal services, data warehousing and business intelligence modules.

“We chose the industry-leading iCargo management platform to achieve our goal of providing the best and seamless cargo service to our customers,” said Glenn Chai, CEO, Starlux Airlines. “So far, iCargo has proved itself to be well worth the investment. It is an advanced digital solution featuring advanced and user-friendly functions. Starlux is very glad to have made the right choice.”

“We were proud to have been selected as a launch partner for Starlux Airlines, our first iCargo customer in Taiwan. As a startup airline, Starlux had strict timelines for implementation and regulatory requirements, and extremely high expectations for the technology and its support of their business model. In IBS Software they found a partner with deep expertise, total commitment to driving business value, and a strong delivery track record. We’re thrilled to welcome Starlux to the iCargo family and to continue our partnership as the airline continues to thrive,” said Head of Cargo & Logistics Solutions, IBS Software, Ashok Rajan,

Starlux plans to expand its network with additional A321neo aircraft scheduled for delivery, plus wide-body A350 XWB aircraft. iCargo is fully enabled to support this future growth and continue to empower STARLUX to deliver on its brand promise to customers.

Over the last 24 months demand for iCargo has gained significant momentum around the world, with 18 implementations going live over this period – including eight new customers.

IBS Software is a leading SaaS solutions provider to the travel industry globally, managing mission-critical operations for customers in the aviation, tour & cruise and hospitality industries. IBS’s solutions for the aviation industry cover fleet and crew operations, aircraft maintenance, passenger services, loyalty programs, staff travel & air-cargo management. IBS Software also runs a real time b2b and b2c distribution platform providing hotel room inventory, rates and availability to a global network of hospitality companies and channels. For the tour and cruise industry, IBS provides a comprehensive customer-centric, digital platform that covers onshore online and on-board solutions. IBS Software is a Blackstone portfolio company and operates from 11 offices across the world. Further information can be found at https://www.ibsplc.com/.

Starlux Airlines was founded in May 2018. Out of his passion for aviation and determination to cultivate the aviation industry, the founder, K.W Chang, established a luxury boutique airline. Taking safety and quality of aviation service into account to provide travelers the safest and most luxurious flying experience.

Starlux Airlines is introducing all 10 A321neos—and three are already in place. The delivery of the 17 A350 XWBs is expected to begin next year. The fleet is planned to have a total of 27 aircraft by the end of 2024 and 50 by the end of 2030. Starlux Airlines officially launched its first flight on 23rd January to Macau, Penang and Danang. With its hub at Taiwan Taoyuan International Airport, Starlux Airlines will initially fly routes in Southeast Asia and Northeast Asia, gradually developing its trans-oceanic routes to North America.

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