Emirates introduces self check-in kiosks in Dubai

Our Correspondent

Emirates Airlines has introduced self check-in and bag drop kiosks for a more seamless airport experience at Terminal 3 of Dubai International Airport.

According to Emirates, the service is now available to customers travelling to all destinations except to the US, Canada, China, India and Hong Kong since these destinations have some additional requirements.

There are 16 new self-service bag drop machines and 8 self-service kiosks that will complement the desks manned by Emirates check-in agents to reduce waiting time for customers during peak periods and improve the customer experience in Dubai. More self-services facilities are being planned in the coming months.

The kiosks allow customers to check-in, receive the boarding pass, choose seats in flight, and drop off their bags. Emirates staff will be on hand if any assistance is required; however, the facilities are fully self- service, making it easy for customers to breeze through airport procedures and proceed directly to immigration. They are cleaned and disinfected regularly; hand sanitisers are available for customer use.

The new offering was developed in house at Emirates in collaboration with Dubai Aviation Engineering Projects and Dubai Airports.

The self check-in kiosks will be continually upgraded to offer new features in the future. This could include going touchless, and allowing customers to make re-bookings on their own.