BankDhofar Reinforces Cybersecurity to Safeguard Customers in Digital Age

Muscat: BankDhofar continues to demonstrate its strong commitment to cybersecurity, reinforcing customer protection as a key pillar of its digital transformation journey. Since the outset of its technological evolution, the bank has implemented advanced security systems, strict governance policies, and comprehensive procedures to defend against cyber threats—aligning with Oman Vision 2040’s goal of a secure and resilient digital economy.

As a digital banking leader in Oman, BankDhofar consistently invests in cutting-edge technologies to ensure the safety of customer transactions. Among its key initiatives is the adoption of the 3D Secure protocol, enhancing the security of online card payments by introducing an additional layer of verification to prevent fraud.

In adherence to the Central Bank of Oman’s Cybersecurity Regulatory Framework (2023), BankDhofar maintains rigorous compliance across critical areas including risk management, IT operations, regulatory audit, and third-party oversight. This enables the bank to remain adaptive in the face of rapidly evolving cyber risks.

Cybersecurity: A Shared Responsibility

BankDhofar emphasizes that cybersecurity is not just a technical requirement but a shared responsibility between the bank and its customers. As cyber threats become increasingly sophisticated, customers are urged to adopt safe digital practices—such as avoiding suspicious links and never sharing personal or financial information with unverified sources.

To empower customers, the bank conducts continuous awareness campaigns via its website and social media, warning against prevalent fraud tactics such as phishing emails and scam calls attempting to steal sensitive information like civil ID numbers or login credentials.

Customer Vigilance and Best Practices

BankDhofar advises customers to follow these essential security practices:

• Regularly update passwords and PINs
• Install reliable antivirus software
• Download the mobile banking app only from official stores
• Enable biometric authentication (fingerprint or facial recognition)
• Avoid public Wi-Fi for financial transactions
• Stay alert while using ATMs, CDMs, and banking kiosks

In case of suspicious activity, customers are urged to contact BankDhofar’s 24/7 call center or report the incident to the Royal Oman Police immediately.

Through strategic investment in technology and a strong focus on public education, BankDhofar remains dedicated to fostering a secure, trustworthy, and digitally empowered banking environment for all its customers.