Bank Muscat Receives Platinum Award for Outstanding Mobile Banking Growth and Innovation

Muscat : Bank Muscat, the Sultanate of Oman’s leading financial services provider, has been awarded the prestigious Platinum Award by Infosys Finacle, in recognition of the bank’s remarkable growth in mobile banking adoption and its continued focus on customer-centric innovation.

This accolade underscores Bank Muscat’s commitment to delivering seamless, secure, and forward-thinking digital banking solutions. The mobile banking app, known for its user-friendly interface, features advanced biometric authentication options such as facial recognition and fingerprint login — providing customers with enhanced convenience and security.

The app’s latest version includes significant upgrades to both design and performance, optimizing over 200 digital banking services to ensure a comprehensive and integrated user experience.

Enhanced Features and Services

Customers now benefit from a wide array of innovative features, including:

• Card encoding via mobile banking
• Instant account opening for children
• Creation of secure numbers for debit, credit, and prepaid cards
• Opening a Themar savings plan account
• Application for a prepaid Shukran card
• QR code-based payments
• Issuance of stamped account statements
• Card delivery requests via courier
• Management of cheques, fine payments to Royal Oman Police
• Contact information updates for credit and prepaid cards

Utility payments — such as electricity, water, telecommunications, and school fees — are also integrated, along with international money transfers to over 70 countries, including India, Pakistan, the Philippines, Sri Lanka, Egypt, and Bangladesh.

The app also offers tools such as a Zakat calculator and donation services, further supporting financial wellness and community engagement.

Modern Design for a Smarter Experience

The revamped homepage now provides quick access to the Bank’s latest services and products, with smart categorization of card options. Customers can also control privacy by toggling the display of account balances and conveniently share account details such as IBAN, SWIFT code, and account number.

A customizable control panel with a side navigation menu allows users to highlight personal preferences and access frequently used features more easily — catering to the growing number of digitally active customers.

Award-Winning Excellence

Bank Muscat’s digital transformation efforts have earned it multiple local, regional, and international accolades, including:

• Oman’s Best Bank for Digital Solutions – Euromoney Private Banking Awards
• Oman’s Best Digital Bank – Euromoney Awards for Excellence
• Best Corporate Banking Services Provider – World Business Outlook
• Excellence in Corporate Banking Services – International Business Magazine

These achievements reflect Bank Muscat’s strategic focus on innovation, operational excellence, and its continued leadership in Oman’s financial sector.